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Solving financial exclusion of People Living with Disabilities

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Solutions from other jurisdictions provide useful templates to drive the financial inclusion of the underserved and financially excluded people living with disabilities (PLWD) in Nigeria. Nigerian banks need to conduct research into the unmet needs of the physically challenged populations who are presently underserved and largely excluded from accessing formal financial services.

Lloyds Banking Group in Britain took this step to understand the unmet needs of customers suffering from dementia. The outcome of the research led to the development of charter on the dementia-friendly financial services. This is an outstanding step to identify the needs of customers with a view to increasing their access to financial services. This solution driven approach should be embraced by Nigerian banks towards solving the problems of the physically challenged population.

Experiences of PLWDs revealed the dimensions of the barriers to financial inclusion which they face. Akin, for instance, is physically challenged and feels that Nigeria is full of barriers for PLWDs. He lamented that most banking architectural designs exclude them. “Nigeria is full of barriers.

Architectural barriers are all over the place. Most of our public buildings in Nigeria are designed in such a way as to make life more difficult and stressful for persons with disabilities. In other words, persons with disabilities are not usually considered when public buildings are being designed.”

Akin is not alone in this. Bimbola, a civil servant, who also lives with disabilities, explained that she opened her bank account because it was a condition for her to be paid her salary. “If not for the salary I received through bank, I would not have had a bank account. The reason is that banks in Nigeria are not built to be accessed by persons with disabilities.

Someone on crutches, for instance, cannot access the Automated Teller Machine (ATM) because of the structure that will require the person to climb steps. If such person also wants to enter the banking hall, there are steps to climb. Besides, tiled floor in the banking hall could cause crutches to slip,” she said.

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On another note, Yinka disclosed how technology impedes his access to the banking hall. He said, “I do not have access to the banking hall because of the security doors. Even If I have difficulty with the ATM, I will not be allowed to enter. Rather I will be attended to outside the banking hall by some bank staff. Although they have been meeting my needs, I am not satisfied with such arrangement as I am always under the scorching sun waiting for whoever handles my case to come out of the banking hall. I believe I have right to enter to enjoy facilities like air conditioner and toilet provided out of the profits realized from my transactions.”

Although the security doors are for the protection of staff, money and facilities from armed robbers, PLWDs like Yinka, feel bank facilities should be peculiar to the unique characteristics of customers.

Many PLWDs are also reportedly denied access to financial loans although those gainfully employed have better experiences than others. Bimbola, for instance, has received a bank loan.

She said, “I had got a bank loan before. This, I believe, was possible because I am a civil servant. Such access could not have been there if I wasn’t a civil servant because the bank might think persons with disabilities were too poor to refund loans.”

Visually impaired Ade decided not to request for an ATM card because not all bank galleries are disability friendly. He said, “For someone like me with physical limitation, I cannot gain physical access to the ATM. So, I would have to depend on some other people for transactions performed with the ATM card. This would be like taking unnecessary risks. Ade considers his decision a rational safeguard against fraud. “I do not possess an ATM card. I was advised to do away with it. Even though it is convenient using it, the gains associated with it are lesser than the costs for someone like me who cannot see.”

Bank Staff disclosed that the visually impaired are advised against taking ATM card in order not to compromise their personal identification numbers (PINs) and be defrauded. Although PLWDs globally face barriers but steps to address these problems has been encouraging in India. With about 66million PLWDs, India is addressing the challenges of financial inclusion of PLWDs with development of assistive technologies (AT). Assistive technologies make the environment, products and services easily accessible to PLWDs. Common ones being used are text and image magnification for the visually impaired, audio and tactile technologies for the blind and the deaf.

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In the same vein, Nigerian banks could deploy screen magnifiers, Braille display/keyboards, and speech synthesizers to drive financial inclusion of PLWDs. Banks could also install ramps on all ATMs and Braille keypads on at least one machine in a gallery to assist PLWDs.

In its 2019 Rule Book, the Central Bank of Nigeria (CBN) mandates Deposit Money Banks (DBM) “to provide opportunity for increased access to its products and services through platforms such as cash centres, e-branches, and mobile money and increasing efficiency to serve more clients. A Bank should consider making its physical locations and facilities accessible to physically challenged persons.”

Despite this policy intervention, PLWDs continually suffer unpleasant experiences accessing banking services. They are excluded by disability-unfriendly structures and are made to endure exclusionary financial services. Yet PLWDs constitute untapped goldmine for banks to retain sizeable share of the banking market and grow their organisations. Underestimating the buying power of the physically challenged population in Nigeria will be to the detriment of DBMs.

According to the Martin Prosperity Institute, the purchasing influence power of people living with disabilities is expected to exceed $1trillion in the United States by the end of 2021. This is a possibility for the Nigerian economy if embraced but why should we drive the financial inclusion of PLWDs?

According to the World Health Organisation, over one billion people globally live with one form of disability or another with 190million of them within 15 years and above bracket. In Nigeria, there are about 25million PLWDs and close to 40million persons are financially excluded. The Nigeria Inter-Bank Settlement System PLC reported that there are about 124.85million bank accounts opened in Nigeria. Out of these, 45.57million are dormant. What this tells us is that there is a largely untapped market of PLWDs by banks and not doing so affects the life chances of this underserved vulnerable social group who operate at the margins of financial inclusion.

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While people living with disabilities (PLWD) in urban centres face financial exclusion, the experiences of their counterpart in the rural areas which house over fifty percent of Nigerians is better imagined than experienced. Capturing PLWD in formal financial services will make them save, invest, access loans and contribute to the growth of the economy, according to experts.

To address the problem of disability unfriendly structures, the CBN must ensure that banks’ architectural designs are disability-friendly and that their financial services accommodate all forms of disabilities. The government also has a major role to play to ensure that it enforces the provisions of the Discrimination against Persons with Disabilities (Prohibition) Act of 2018 which provides five-year transition of modification of public buildings, structures and automobiles to make them accessible and usable for persons living with disabilities.

 

Dr. Tade, sociologist and solution journalist wrote via dotad2003@yahoo.com

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National Issues

16 Governors Back State Police Amid Security Concerns

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In response to the escalating security challenges plaguing Nigeria, no fewer than 16 state governors have thrown their weight behind the establishment of state police forces.

This development was disclosed by the National Economic Council (NEC) during its 140th meeting, chaired by Vice President Kashim Shettima, which took place virtually on Thursday.

Minister of Budget and Economic Planning, Atiku Bagudu, who briefed State House Correspondents after the meeting, revealed that out of the 36 states, 20 governors and the Federal Capital Territory (FCT) were yet to submit their positions on the matter, though he did not specify which states were among them.

The governors advocating for state police also pushed for a comprehensive review of the Nigerian Constitution to accommodate this crucial reform. Their move underscores the urgency and gravity of the security situation across the nation.

Similarly, the NEC received an abridged report from the ad-hoc committee on Crude Oil Theft Prevention and Control. This committee, headed by Governor Hope Uzodinma of Imo State, highlighted the areas of oil leakages within the industry and identified instances of infractions.

Governor Uzodinma’s committee stressed the imperative of political will to drive the necessary changes and reforms needed to combat crude oil theft effectively.

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National Issues

Weak Institutions Impede Nigeria’s Sustainable Development – Says US Don

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Renowned academician, Professor Augustine Okereke, from the Medgar Evers College/City University of New York, has emphasised the detrimental impact of a lack of strong social institutions on Nigeria’s sustainable development.

Presenting a lead paper at the First Annual Ibadan Social Science Conference hosted by the University of Ibadan, Professor Okereke urged President Bola Tinubu to foster robust institutions capable of combatting corruption and addressing social ills.

“All our institutions are on the decline,” warned Professor Okereke, underscoring the urgent need for effective structures to facilitate sustainable development. He highlighted the challenges faced by African countries, emphasising the risk of continued poverty, underemployment, and injustice without these foundational structures.

The Dean of the Faculty of Social Sciences at the University of Ibadan, Professor Ezebunwa Nwokocha, asserted the university’s commitment to providing intellectual, context-specific solutions to Nigeria’s challenges.

He called on state and federal governments to patronise researchers in the country, emphasising the faculty’s reputation for producing intellectual leaders.

Professor Nwokocha stated, “Our faculty is reputed for offering deeply intellectual, workable, and context-specific solutions to the challenges faced by Nigeria over the ages.” He emphasised the significance of the conference’s theme in aiding Nigeria’s navigation through its complex existential reality marked by despair, rising inflation, insecurity, corruption, and unemployment.

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During the conference’s opening, Vice Chancellor Professor Kayode Adebowale noted the relevance of the theme, “Social Science, Contemporary Social Issues, and the Actualization of Sustainable Development,” urging participants to generate transformative ideas for Nigeria.

Acknowledging the nation’s progress over 63 years, he expressed concern over setbacks in the economy and social indices, hoping the conference would proffer solutions.

In his keynote address, Professor Lai Erinosho stressed the rapid worldwide social change in the digital age, citing both benefits and unanticipated consequences for human survival. He cautioned against embracing same-sex relationships, citing dangerous implications for humanity.

The First Annual Ibadan Social Science Conference convened a diverse array of participants to explore solutions and intellectual leadership in addressing Nigeria’s pressing challenges.

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National Issues

Nigerians’ Wallets Under Strain As Inflation Soars to 28.92%

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As the country grapples with economic challenges, the latest figures from the National Bureau of Statistics (NBS) revealed a surge in the inflation rate to 28.92%, according to the December 2023 Consumer Price Index (CPI) released on a Monday afternoon.

The CPI, tracking the fluctuation in prices of goods and services, illustrates a notable increase from the previous month’s 28.20%, underscoring the pressing concerns surrounding the nation’s economic stability.

In a recent report, the Statistics Office revealed a notable uptick in the headline inflation rate for December 2023, marking a 0.72 percentage point increase from the previous month’s figure in November 2023.

On a year-on-year basis, the National Bureau of Statistics (NBS) highlighted a significant surge, with the December 2023 rate standing at 7.58 percentage points higher compared to the corresponding period in 2022.

December 2022 witnessed an inflation rate of 21.34 percent, underscoring the economic dynamics at play.

“This shows that the headline inflation rate (year-on-year basis) increased in December 2023 when compared to the same month in the preceding year (i.e., December 2022),” NBS said.

In a further revelation, the bureau disclosed that the month-on-month headline inflation rate for December 2023 experienced a 2.29 percent surge, surpassing November 2023 by 0.20 percent. This indicates a swifter rise in the average price level compared to the preceding month.

The report highlighted a concerning acceleration in food inflation, reaching 33.93 percent on a year-on-year basis for December 2023. This marked a substantial 10.18 percent points increase from December 2022’s rate of 23.75 percent. The data underscores the persistent upward trend in food prices, a trend exacerbated by various government policies, including the removal of subsidies on petrol.

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Notably, in July 2023, President Tinubu declared a State of Emergency on food insecurity to address the escalating food prices. Taking decisive action, the President mandated that issues related to food and water availability and affordability fall under the jurisdiction of the National Security Council, recognising these as essential livelihood items in need of urgent attention.

In Monday’s inflation report, the National Bureau of Statistics (NBS) detailed the key contributors to the year-on-year increase in the headline index. The leading factors include food & non-alcoholic beverages at 14.98 percent, housing water, electricity, gas & other fuel at 4.84 percent, clothing & footwear at 2.21 percent, and transport at 1.88 percent.

Additional contributors encompass furnishings & household equipment & maintenance (1.45 percent), education (1.14 percent), health (0.87 percent), miscellaneous goods & services (0.48 percent), restaurant & hotels (0.35 percent), alcoholic beverages, tobacco & kola (0.31 percent), recreation & culture (0.20 percent), and communication (0.20 percent).

The report highlighted a substantial 24.66 percent change in the average Consumer Price Index (CPI) for the twelve months ending December 2023 over the previous twelve-month period. This represents a significant 5.81 percent increase compared to the 18.85 percent recorded in December 2022, indicating ongoing inflationary pressures in the economy.

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Food Inflation

In a concerning trend, the food inflation rate for December 2023 surged to 33.93 percent on a year-on-year basis, marking a substantial 10.18 percent points increase from the same period in 2022, when the rate stood at 23.75 percent.

The National Bureau of Statistics (NBS) attributed this rise in food inflation to notable increases in the prices of various essential items. Key contributors include bread and cereals, oil and fat, potatoes, yam, and other tubers, fish, meat, fruit, milk, cheese, and eggs.

These price hikes collectively contributed to the intensified strain on consumers, highlighting the complex dynamics driving the upward trajectory of food prices.

“On a month-on-month basis, the Food inflation rate in December 2023 was 2.72 percent, this was 0.30 percent higher compared to the rate recorded in November 2023 (2.42 percent),” it said.

Clarifying the dynamics behind the recent uptick, the National Bureau of Statistics (NBS) explained that the month-on-month increase in food inflation for December 2023 was spurred by a heightened rate of escalation in the average prices of oil and fat, meat, bread, and cereals, potatoes, yam, and other tubers, as well as fish and dairy products like milk, cheese, and eggs.

“The average annual rate of food inflation for the twelve months ending December 2023 over the previous twelve-month average was 27.96 percent, which was a 7.02 percent points increase from the average annual rate of change recorded in December 2022 (20.94 percent),” the report added.

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