Education
10 Communication Secrets Of Great Leaders || By Mike Myatt
IT is simply impossible to become a great leader without being a great communicator. I hope you noticed the previous sentence didn’t refer to being a great talker – big difference. The key to becoming a skillful communicator is rarely found in what has been taught in the world of academia.
From our earliest days in the classroom we are trained to focus on enunciation, vocabulary, presence, delivery, grammar, syntax and the like. In other words, we are taught to focus on ourselves. While I don’t mean to belittle these things as they’re important to learn, it’s the more subtle elements of communication rarely taught in the classroom (the elements that focus on others), which leaders desperately need to learn. In today’s column I’ll share a few of the communication traits, which if used consistently, will help you achieve better communication results.
It is the ability to develop a keen external awareness that separates the truly great communicators from those who muddle through their interactions with others. Examine the world’s greatest leaders and you’ll find them all to be exceptional communicators. They might talk about their ideas, but they do so in a way which also speaks to your emotions and your aspirations. They realize if their message doesn’t take deep root with the audience then it likely won’t be understood, much less championed.
I don’t believe it comes as any great surprise that most leaders spend the overwhelming majority of their time each day in some type of an interpersonal situation. I also don’t believe it comes as a great shock that a large number of organizational problems occur as a result of poor communications. It is precisely this paradox that underscores the need for leaders to focus on becoming great communicators. Effective communication is an essential component of professional success whether it is at the interpersonal, inter-group, intra-group, organizational, or external level. While developing an understanding of great communication skills is easier than one might think, being able to appropriately draw upon said skills when the chips are down is not always as easy as one might hope for.
Skills acquired and/or knowledge gained are only valuable to the extent they can be practically applied when called for. The number one thing great communicators have in common is they possess a heightened sense of situational and contextual awareness. The best communicators are great listeners and astute in their observations. Great communicators are skilled at reading a person/group by sensing the moods, dynamics, attitudes, values and concerns of those being communicated with. Not only do they read their environment well, but they possess the uncanny ability to adapt their messaging to said environment without missing a beat. The message is not about the messenger; it has nothing to do with messenger; it is however 100% about meeting the needs and the expectations of those you’re communicating with.
So, how do you know when your skills have matured to the point that you’ve become an excellent communicator? The answer is you’ll have reached the point where your interactions with others consistently use the following ten principles:
1. Speak not with a forked tongue: In most cases, people just won’t open up to those they don’t trust. When people have a sense a leader is worthy of their trust they will invest time and take risks in ways they never would if their leader had a reputation built upon poor character or lack of integrity. While you can attempt to demand trust, it rarely works. Trust is best created by earning it with right acting, thinking, and decisioning. Keep in mind people will forgive many things where trust exists, but will rarely forgive anything where trust is absent.
2. Get personal: Stop issuing corporate communications and begin having organizational conversations – think dialog not monologue. Here’s the thing – the more personal and engaging the conversation is the more effective it will be. There is great truth in the following axiom: “people don’t care how much you know until they know how much you care.” Classic business theory tells leaders to stay at arms length. I say stay at arms length if you want to remain in the dark receiving only highly sanitized versions of the truth. If you don’t develop meaningful relationships with people you’ll never know what’s really on their mind until it’s too late to do anything about it.
3. Get specific: Specificity is better than Ambiguity 11 times out of 10: Learn to communicate with clarity. Simple and concise is always better than complicated and confusing. Time has never been a more precious commodity than it is today. It is critical leaders learn how to cut to the chase and hit the high points – it’s also important to expect the same from others. Without understanding the value of brevity and clarity it is unlikely you’ll ever be afforded the opportunity to get to the granular level as people will tune you out long before you ever get there. Your goal is to weed out the superfluous and to make your words count.
4. Focus on the leave-behinds not the take-aways: The best communicators are not only skilled at learning and gathering information while communicating, they are also adept at transferring ideas, aligning expectations, inspiring action, and spreading their vision. The key is to approach each interaction with a servant’s heart. When you truly focus on contributing more than receiving you will have accomplished the goal. Even though this may seem counter-intuitive, by intensely focusing on the other party’s wants, needs & desires, you’ll learn far more than you ever would by focusing on your agenda.
5. Have an open mind: I’ve often said that the rigidity of a closed mind is the single greatest limiting factor of new opportunities. A leader takes their game to a whole new level the minute they willingly seek out those who hold dissenting opinions and opposing positions with the goal not of convincing them to change their minds, but with the goal of understanding what’s on their mind. I’m always amazed at how many people are truly fearful of opposing views, when what they should be is genuinely curious and interested. Open dialogs with those who confront you, challenge you, stretch you, and develop you. Remember that it’s not the opinion that matters, but rather the willingness to discuss it with an open mind and learn.
6. Shut-up and listen: Great leaders know when to dial it up, dial it down, and dial it off (mostly down and off). Simply broadcasting your message ad nauseum will not have the same result as engaging in meaningful conversation, but this assumes that you understand that the greatest form of discourse takes place within a conversation, and not a lecture or a monologue. When you reach that point in your life where the light bulb goes off, and you begin to understand that knowledge is not gained by flapping your lips, but by removing your ear wax, you have taken the first step to becoming a skilled communicator.
7. Replace ego with empathy: I have long advised leaders not to let their ego write checks that their talent can’t cash. When candor is communicated with empathy & caring and not the prideful arrogance of an over inflated ego good things begin to happen. Empathetic communicators display a level of authenticity and transparency that is not present with those who choose to communicate behind the carefully crafted facade propped-up by a very fragile ego. Understanding the this communication principle is what helps turn anger into respect and doubt into trust.
8. Read between the lines: Take a moment and reflect back on any great leader that comes to mind… you’ll find they are very adept at reading between the lines. They have the uncanny ability to understand what is not said, witnessed, or heard. Being a leader should not be viewed as a license to increase the volume of rhetoric. Rather astute leaders know that there is far more to be gained by surrendering the floor than by filibustering. In this age of instant communication, everyone seems to be in such a rush to communicate what’s on their mind that they fail to realize everything to be gained from the minds of others. Keep your eyes & ears open and your mouth shut and you’ll be amazed at how your level or organizational awareness is raised.
9. When you speak, know what you’re talking about: Develop a technical command over your subject matter. If you don’t possess subject matter expertise, few people will give you the time of day. Most successful people have little interest in listening to those individuals who cannot add value to a situation or topic, but force themselves into a conversation just to hear themselves speak. The fake it until you make it days have long since passed, and for most people I know fast and slick equals not credible. You’ve all heard the saying “it’s not what you say, but how you say it that matters,” and while there is surely an element of truth in that statement, I’m here to tell you that it matters very much what you say. Good communicators address both the “what” and “how” aspects of messaging so they don’t fall prey to becoming the smooth talker who leaves people with the impression of form over substance.
10. Speak to groups as individuals: Leaders don’t always have the luxury of speaking to individuals in an intimate setting. Great communicators can tailor a message such that they can speak to 10 people in a conference room or 10,000 people in an auditorium and have them feel as if they were speaking directly to each one of them as an individual. Knowing how to work a room and establish credibility, trust, and rapport are keys to successful interactions.
11. Bonus – Be prepared to change the message if needed: Another component of communications strategy that is rarely discussed is how to prevent a message from going bad, and what to do when does. It’s called being prepared and developing a contingency plan. Again, you must keep in mind that for successful interactions to occur, your objective must be in alignment with those you are communicating with. If your expertise, empathy, clarity, etc. don’t have the desired effect, which by the way is very rare, you need to be able to make an impact by changing things up on the fly. Use great questions, humor, stories, analogies, relevant data, and where needed, bold statements to help connect and engender the confidence and trust that it takes for people to want to engage. While it is sometimes necessary to “Shock and Awe” this tactic should be reserved as a last resort.
Don’t assume someone is ready to have a particular conversation with you just because you’re ready to have the conversation with them. Spending time paving the way for a productive conversation is far better than coming off as the proverbial bull in a china shop. Furthermore, you cannot assume anyone knows where you’re coming from if you don’t tell them. I never ceased to be amazed at how many people assume everyone knows what they want to occur without ever finding it necessary to communicate their objective. If you fail to justify your message with knowledge, business logic, reason, empathy etc., you will find that said message will likely fall on deaf ears needing reinforcement or clarification afterward.
Bottom line – The leadership lesson here is whenever you have a message to communicate (either directly, or indirectly through a third party) make sure said message is true & correct, well reasoned, and substantiated by solid business logic that is specific, consistent, clear and accurate. Spending a little extra time on the front-end of the messaging curve will likely save you from considerable aggravation and brain damage on the back-end. Most importantly of all, keep in mind that communication is not about you, your opinions, your positions or your circumstances. It’s about helping others by meeting their needs, understanding their concerns, and adding value to their world. Do these things and you’ll drastically reduce the number of communications problems you’ll experience moving forward.
Mike Myatt, is a leadership advisor to Fortune 500 CEOs and Boards, Author of Hacking Leadership (Wiley), and Chairman at N2Growth.
Source: Forbes
Education
WAEC: Computer-Based WASSCE Starts This Friday
The West African Examinations Council (WAEC) has announced the commencement of its Computer-Based West African Senior School Certificate Examination (CBWASSCE) for private candidates, starting from October 25, 2024.
The examination is set to run until December 20, 2024, according to a statement released by the council on Tuesday.
In a bid to modernise the examination process, WAEC disclosed that the CBWASSCE will be conducted in a hybrid format.
Adesina Fadekemi, the council’s spokesperson, explained that the objective or multiple-choice questions would be displayed onscreen, requiring candidates to submit their responses electronically.
However, for essay and practical questions, while the questions will also be presented digitally, candidates will still provide answers using traditional answer booklets.
Additionally, WAEC has provided an option for candidates who prefer to use the conventional Paper and Pen mode for all exam papers, catering to those not comfortable with the digital format.
The council also extended the registration deadline for the upcoming CBWASSCE to Tuesday, October 29, 2024.
Candidates who miss the registration window can still take advantage of the “Walk-in-Candidate” option, allowing them to register 24 hours before their preferred paper is scheduled.
Education
Oyo Central Senator, Akintunde Pledges Support for Federal Polytechnic Ayede’s Growth
The Chairman of the Senate Committee on Environment and Senator representing Oyo Central Senatorial District, Dr. Yunus Akintunde, has reaffirmed his commitment to aiding the Federal Polytechnic Ayede in realising its full potential.
Senator Akintunde made this pledge during a courtesy visit to the institution’s temporary site in Iresa-Pupa, Ogbomoso, on Wednesday.
Speaking during the visit, the lawmaker highlighted his passion for contributing to humanity, especially through the advancement of education and skills development.
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“I am part of the polytechnic system. I started at The Polytechnic, Ibadan before going to Lagos State University, Ojoo, Lagos. I’m a lover of knowledge and I am always striving to contribute my quota in the area of education and skills development, among others, and in the legislative assignments as my primary responsibility,” he stated.
The APC chieftain further emphasised his dedication to supporting the Polytechnic and its community, stating that leaders should be driven by a commitment to serving humanity.
He cited the legacy of Hon. Olu Afolabi, a Second Republic House of Representatives member, who was instrumental in establishing the Federal College of Education (Special), Oyo.
“Afolabi’s legacy remains evergreen today,” Akintunde remarked, emphasising the importance of creating lasting impacts through public service.
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As part of his developmental projects for the Oyo Central Senatorial District, Akintunde disclosed that he had procured 120 solar-powered boreholes to be installed across the 118 wards of the 11 local governments in his senatorial district, along with 10,000 solar street lights.
He assured the Federal Polytechnic Ayede that some of these solar street lights would be installed within the institution to enhance security and visibility on campus.
Earlier, the Rector of the Federal Polytechnic Ayede, Dr. Taofeek Abdul-Hameed, who was represented by the acting Rector and Deputy Rector (Academics), Mr. Azeez Ojo, expressed gratitude to the senator.
The Rector noted that Senator Akintunde had demonstrated a deep commitment to philanthropic causes even before assuming office as a senator.
“You see, it’s a great privilege receiving Distinguished Senator Yunus Akintunde and his entourage on our campus today. Out of your magnanimity, Sir, you have decided to receive us,” Ojo said, acknowledging the senator’s gesture.
“Our Rector is away to Abuja for the progress and development of our Polytechnic. So, on behalf of the Chairman of our Governing Council, Barrister Ademubowale Mercy Adelabu; Rector; other Principal Officers; Deans; Directors; staff, and students, I welcome you and your entourage to Federal Polytechnic Ayede.
“While on Brave FM, you have, before even telling us, announced the gesture of solar lights donated to us. This we appreciate with the whole of our hearts,” he said.
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The Rector assured the lawmaker that his support would be instrumental in the continued growth and development of the fast-expanding institution.
The visit concluded with the Polytechnic community expressing hope for further collaboration with the senator in the areas of educational and infrastructural development.
(c) Mega Icon Magazine
Education
Mass Exodus: 30 PhD Holders Flee Bauchi Varsity Amid ASUU’s Alarm on Poor Conditions
The Academic Staff Union of Universities (ASUU), Bauchi Zone, has raised serious concerns over the mass exit of 30 PhD holders from Sa’adu Zungur University (SAZU), formerly known as Bauchi State University, citing deteriorating working conditions and inadequate welfare provisions as primary reasons for the exodus.
The worrying development was brought to light during a press conference held by ASUU on Friday, where officials of the union detailed the various challenges faced by academic staff at the institution.
Speaking on behalf of the union, Zonal Coordinator of ASUU Bauchi Zone, Namo Timothy, lamented the lack of proper policies to retain top scholars, pointing out the absence of a formal employee exit policy.
“Many of our best scholars have been forced to seek better opportunities elsewhere,” Timothy said, adding that “SAZU has no pension or death benefit scheme in place, as obtained in the structured public service regulation in the country.”
He further explained that the lack of such provisions leaves academic staff insecure about their future. “Without a pension or death benefit scheme, our members feel unsafe and unsure of their long-term prospects,” Timothy remarked.
In addition to these grievances, the union condemned the university’s administration for its failure to pay over 650 million naira in accumulated entitlements, including earned academic allowances and honorariums for internal examiners. This has further deepened the discontent among staff members.
“Despite the university generating significant revenue from postgraduate programs, our members have not been compensated for their contributions,” Timothy disclosed.
The union also raised concerns over the sharp increase in student fees, coupled with the administration’s neglect of staff training and development.
Timothy criticised the university for imposing over a 100 percent hike in fees for regular undergraduate programmes, yet failing to address staff welfare.
“The university claims it lacks funds to pay our members, yet it continues to impose higher charges on students,” he stated.
ASUU also expressed displeasure with the continued tenure of the current Pro-Chancellor, who has remained in office since the university’s inception.
The union called for adherence to established regulations governing appointments, arguing that the prolonged tenure has stifled accountability and hindered the implementation of progressive policies.
In light of these critical issues, ASUU urged the Bauchi State Government and other stakeholders to take immediate action to address staff welfare, calling for the establishment of a comprehensive exit policy and the payment of overdue allowances.
“Unless these issues are resolved, we cannot guarantee industrial harmony within SAZU,” Timothy warned.
He further called on the state government to declare a state of emergency at the university to ensure that all contentious matters are urgently addressed, securing the future of both academic staff and the institution.
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