Zenith Bank Customers Fume Over Disruptions in Online Services

 

Customers of Zenith Bank have taken to social media to voice their frustration over difficulties encountered during online banking transactions.

Reports emerged on Tuesday of challenges related to payments and various features, leading to widespread discontent among users on social media platforms like X.

In a statement shared on X on Saturday, Zenith Bank announced that routine maintenance would commence on September 29 and conclude on October 1, running from 12:01 AM to 5:00 AM. The notice, titled ‘Notice of Routine Maintenance,’ stated, “Please be informed that we are currently undertaking routine maintenance of our Information Technology Infrastructure to enable us to significantly improve the quality of service rendered to you.”

However, customers reported that the maintenance did not begin as scheduled, causing considerable inconvenience.

On Tuesday, October 1, 2024, the bank’s Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms remained unavailable for an extended period, specifically between 12:01 AM and 2:30 PM WAT.

One dissatisfied customer, Adetunji Akeem, expressed his frustration, sharing that he was unable to withdraw money for food and transportation to work, which forced him to borrow from colleagues.

“It is frustrating. I haven’t eaten all day because I wasn’t able to withdraw money today. Zenith said they would be undergoing maintenance on Saturday through a pop-up message on the bank app, but they didn’t start until this morning,” he lamented.

Another customer, Adeleye A. P., known on X as #deji4ever, criticised the bank for not scheduling maintenance during the night, especially at the end of the month when many employees are expecting their salaries.

He tweeted, “The worst bank award should be given to Zenith. Why deny customers transfer privileges to other banks on the last day of the month? It’s a bad business strategy to ensure money doesn’t leave its coffers.”

Dave Oriss, tweeting under the handle #orissonline, echoed similar sentiments, adding, “#ZenithBank, you should keep frustrating your customers. Some have emergencies, and you are busy shifting the time for maintenance.”