Hennie Heymans, Director General of DHL Express in Sub-Saharan Africa, explains that this is the fourth consecutive year that DHL receives this award from the Top Employers Institute. “DHL Express values ​​its employees and strives to make the company a rewarding place to work. We are proud to receive this recognition from the Top Employers Institute.”

This year, DHL was the only company to be certified as a Top Employer in 18 African markets, including Angola, Botswana, Cameroon, Côte d’Ivoire, Ethiopia, Gambia, Ghana, Kenya, Madagascar, Mauritius, Mozambique, Morocco, Nigeria , Namibia, South Africa, Senegal, Uganda and Zambia.

“Throughout its organizational structure, DHL cultivates an extremely consumer-centric culture, which we consider to be an essential component of our success. Maintaining this culture around the world is a task that resided, to a large extent, in our effective employee engagement programs, “Heymans said.

“As such, it goes without saying that employee motivation and development are very important areas for us. We are committed to having a team of highly effective employees who operate in a high performance culture that promotes and drives diversity. ”

According to Heymans, DHL’s use of employee initiatives and programs, including the company’s Certified International Specialist Certificate (CIS) cultural exchange program, helped unlock the potential of company employees throughout sub-Saharan Africa. “This year we placed a strong emphasis on re-qualifying and qualifying middle managers and supervisors as this leadership level is central to leading and executing our growth aspirations in the coming years. As we continue to grow, we need to all of the company’s employees understand their role and how to execute efficiently. After all, the role of supervisors and middle managers is to build trust and inspire great performance. ”

DHL also recently completed the Employee Opinion Survey, which provides a platform for employees to send their ideas and feelings about the company anonymously. “This is an important tool that helps us identify the areas where we are working well, as well as the areas that require improvement,” Heymans continued.

In addition, our Employee of the Year and Employee of the Year awards are awarded to the best performing employees based on their colleagues’ appointments. “We believe that the power of our incredible network is people, and so strategic planning and implementation of programs are vital.”

In order to be certified as a Top Employer in Africa, a company needs to operate in four or more countries and have exceptional conditions for employees. The Top Employers Institute conducts a comprehensive and independent study by completing a survey of good HR practices by employees in relevant companies.

The Top Employers Institute evaluates the human resources strategy, implementing policies, practices and employee offerings to reveal whether the company provides exceptional employee conditions, develops talent at all levels, and demonstrates leadership by optimizing the development of its employees. and practices of employees.

Each completed survey is reviewed by the Top Employer Institute and is subsequently audited by a third party. Only organizations that qualify from the selection process receive the Top Employers title and the Certification Seal, but all participants receive a comprehensive feedback report.

“We are honored to be certified again as a Top Employer in Africa and we will strive to ensure that we remain focused on attracting, retaining and developing our employees across the region,” Heymans concluded.

The post DHL named top employer in Africa first appeared on MegaIcon Magazine.

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On Demand Delivery is currently deployed in 6 markets across SSA – South Africa, Kenya, Nigeria, Ethiopia, Mauritius & Tanzania, with plans to roll out to further countries in SSA throughout 2017.

On Demand Delivery offers shippers the choice to activate specific delivery options and have DHL Express proactively notify their customers via email or SMS about a shipment’s progress. Customers can then select the delivery option that best suits their requirements via the On Demand Delivery website. The service is specifically tailored to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers place considerable emphasis on flexibility and convenience.

“Globally, we have seen the share of e-commerce deliveries grow from about 10% in 2013 to more than 20% of the international volumes of DHL Express in 2016,” said Hennie Heymans, CEO of DHL Express Sub-Saharan Africa. “This has primarily been driven by the strong demand for high-value and premium goods in the global marketplace, as well as the emergence of start-up retailers who are growing beyond borders and therefore require a worldwide door-to-door delivery service. Our On Demand Delivery service was developed with the needs of our customers at the very core. E-tailers and their customers continue to evolve and we needed to ensure that our services continue to exceed customer expectations.

“On Demand Delivery isn’t just a new customer interface – it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries. Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.”

On Demand Delivery is easy to use and benefits both shippers and receivers. The site is accessed from any smartphone, tablet or PC, and offers receivers up to six delivery options.

Shippers can incorporate their own branding into customer notifications. Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and even request that a shipment is put on hold during a vacation. On Demand Delivery further improves first-time delivery performance, increases customer satisfaction, and makes the overall delivery process more efficient.

On Demand Delivery will be deployed to more than 100 countries across the globe in 2017, accounting for the majority of global trade and online retail activity, and is available in over 45 languages.

The post DHL Express eases global online shopping, launches on Demand Delivery in Sub Saharan Africa. first appeared on MegaIcon Magazine.

The post DHL Express eases global online shopping, launches on Demand Delivery in Sub Saharan Africa. appeared first on MegaIcon Magazine.